What's the difference between Kane 11 and others?
Kane 11 Socks are designed to fit precisely in your size and should be ordered based on your shoe size. If you wear a size 10 shoe size you should wear a size 10 sock. Kane 11 Socks utilize a proprietary blend of the highest quality raw materials to ensure our socks are the most comfortable pair of socks you’ll own. Whether its 18 holes or 8 hours on the clock: Dress your age, not your shoe size.
How do I size?
Kane 11 Socks recommends that you determine your Kane 11 sock size based on your shoe size. We know that sometimes you wear a different size shoe depending on the brand or style. If this is the case, size to the largest shoe size that you wear. If you are between sizes or have wide feet, size up to ensure the most accurate fit.
Where are the socks made?
Kane 11 Socks are manufactured in the United States with both domestic and imported raw materials.
How do I reset my password?
Please click here and follow the instructions to reset your password.
What are the socks made of?
Kane 11 socks are made from the highest quality yarns available. KANE 11 socks are produced to the highest environmental standards. We use more natural yarns in our socks than most other manufacturer because of our unique sizing system. Please refer to product details on the specific sock for the exact yarns used.
*COVID-19 Shipping Disclaimer*
Kane 11 is processing and shipping orders. Please note the processing of your order might take slightly longer than normal in order to ensure the safety of our fulfillment workers. We appreciate your patience and are working hard to get your orders processed as quickly as possible during these challenging times.
Kane 11 ships to all US states, APOs and territories. Kane 11 Socks does not accept international orders. Kane 11 Socks reserves the right to select and utilize the carrier or service to ship and deliver packages. Orders shipped to a PO Box must be shipped using economy service or a service where USPS delivers the package to its final destination. Other private carriers and services cannot deliver to PO Boxes. Depending on the shipping service and location, domestic shipments can take up to 14 business days for delivery. Kane 11 Socks does not guarantee arrival dates or times. Kane Socks Company does not refund, credit, or upgrade shipping for any reason. Allow additional time for deliveries to destinations outside the contiguous U.S.
I want to track my order.
Once an order is shipped you will receive an email with the tracking number and a link. You can use this link to find out where your order is and when your order will be delivered. If you cannot find the email, you can also log into your account to view or track your order under the My Orders tab.
Do you ship to a P.O. Box?
Yes. We only offer one shipping method which delivers to P.O. Boxes, please select the Standard shipping method during checkout. If shipping to a P.O. Box do not use the Expedited or Express methods, these methods do not deliver to a P.O. Box.
How long does it take to ship my order?
Please allow up to 5 business days for Kane11 to ship an order. We strive to fulfill orders the following business day but do not guarantee fulfillment times.
What shipping methods are available?
|Shipping Name||Delivery time||Courier||Cost|
|Standard / Free||5-14 Business Days*||DHL🚚📦📪USPS||Free|
|Alaska and Hawaii||7-15 Business Days||USPS||$15|
|US Territories and APO||7-20 Business Days||USPS||$15|
*Business day constitutes a weekday and does not include weekends or holidays.
My card is not being accepted.
Please confirm you are using the correct billing address, if so contact your bank or try a different card.
Do we sell in stores?
No, Kane11 Socks are available online through kane11.com.
What types of payment is accepted?
We accept all major debit or credit cards, PayPal, Apple Pay and Google Pay. Please select PayPal, Apple Pay or Google Pay on the first page of the checkout page. Apple Pay is only available when using the Safari browser. If you wish to pay by credit card please enter the pertinent information on the checkout page, the final window will require your credit card to complete the order.
Coupon codes do not apply to the cost of gift cards. When using a gift card to purchase products, coupons can be applied.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Returns, Exchanges & Cancellations
To process a return, exchange or replacement please visit our returns center: kane11.com/returns
Use your order number and shipping zip code to start your return.
Follow the instructions to return or exchange your order.
For more details visit our returns, exchanges & cancellations page
Please contact our Customer Service team , we will happily replace your defective product. We will replace any items that have been deemed defective, as opposed to wear and tear, within 45 days of purchase.
Cancellations and Changes
Once an order has been placed changes cannot be made. Please reference the return instructions on the packing slip to return the items for a full refund.
I received the wrong items, what should I do?
If your package contained items that are not listed on the packing slip please contact our Customer Service team , we will be able to resolve this issue for you immediately.
How do I change my account information?
To update your account information, including address and payment information, sign in to your account and click on the Account Settings tab. Here, you can edit your address, payment, email address, and other information.
For best results while washing turn the sock inside out. Machine wash warm. Tumble drying low. Do not use bleach.