Returns, Exchanges & Cancellations

Kane 11 Promise

Kane11 socks is changing the way you wear and buy socks forever, the Kane11 promise is to deliver a sock that fits your foot size perfectly. Our return and exchange policy, just like our business is centric around the fit. If our sock does not fit to your satisfaction, please feel free to return it for a refund or exchange it for a size higher or lower.

Unfortunately, we will not accept exchanges for a different color or style in the same size after you have worn the sock.

Returns

Return your worn or unworn socks, along with your packing slip to the address below within 45 days of purchase. No RA is required. It can take up to two weeks for a refund to be issued. Initial shipping is nonrefundable. Return shipping is the responsibility of the customer.

If you do not have your packing slip, with the return form on the back, please download a return form here.

Please return your socks to:

Attn: Kane Socks Returns
297 State Street Bldg. 1
North Haven, CT, 06473

Refunds will be issued back to the original form of purchase; it can take up to two weeks for a refund to be issued. Initial shipping is nonrefundable. Return shipping is the responsibility of the customer.

Exchange

Return your socks, along with your packing slip to the address below within 45 days of purchase. List the items you are returning and the new items you would like in exchange in the below chart. Return shipping is the responsibility of the customer. No RA is required.

Unfortunately, we will not accept exchanges for a different color or style after you have worn the sock. If you would like a new style, please return your items for a refund and place a new order for the new style.

If you do not have your packing slip, with the exchange form on the back, please download a return form here.

If you have any questions, please contact us:

Please return your socks to:
Attn: Kane Socks Returns
297 State Street Bldg. 1
North Haven, CT, 06473

Defects

Please contact our Customer Service team, we will happily replace your defective product. We will replace any items that have been deemed defective, as opposed to wear and tear, within 45 days of purchase.

Laylo Double Money Back Guarantee

If our Laylo (no Show) socks don’t stay up on your feet we will give you double your money back. For Kane 11 to process this guarantee we will need to review a clear video, Videos must be submitted to info@kane11.com for review. Videos must clearly show the Kane 11 sock being put on, walking around briefly, the shoes being taken off carefully and that the socks have slid down. The size of your shoe must be shown and match the size of the socks ordered. If eligible for the “double your money back guarantee” a refund for the cost of the Laylo will be issued back to the original form of purchase and a check will be mailed for the additional refund to the shipping address provided at checkout. The check can take up to two weeks to be mailed. Limit one guarantee per customer or household on the first order containing Laylos. Guarantee limit to 8 Laylo pairs.

Cancellations and Changes

Once an order has been placed changes cannot be made. Please reference the return instructions on the packing slip to return the items for a full refund.

I received the wrong items, what should I do?

If your package contained items that are not listed on the packing slip please contact our Customer Service team, we will be able to resolve this issue for you immediately.